Terms and Conditions

Terms and Conditions

Legal Notice

These are our terms and conditions under which we operate our website. Choosing to use our website you are agreeing to these terms and conditions along side our Privacy Policy. Regardless of whether you have an account with us or not these terms and conditions apply to everyone using the site. We retail the (“Products”) sold on this website. Please read through these and be advised if you do not agree with these then you should not use our site.

About Us

This website (“our site”) is owned and operated by Freida Limited (“We”) and we are registered in England. Our Company registration number is 08263179 and our registered business address is 332 Nuneaton Road, Bulkington, Bedworth Warwickshire CV12 9RR. Our email address is

Make A Contract With Us

You may only purchase Products from us if you are legally authorised to enter this contact (You must be at least 18 years old in England and Wales) and resident of the country. You must also be the authorised user of the credit or debit card to pay for the order.

- When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

-In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

- We will not process your order until payment has been received in full. If we accept your order we will confirm this to you by sending a dispatch email.

- Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.

- We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

- Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

- From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

- This contract is covered by English law.

- By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

How to place order

 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you have a specific request or questions about stock please contact us by email.

 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

 You will be required to pay for the goods in full at the time of ordering. Promotional prices only apply during the period stated.

 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

Once your order is complete we will notify you of the dispatch but are not responsible if the emails go to your spam folder.

Domestic Delivery

The delivery date may not be specified but all orders will be sent as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, then you will be liable to pay for postage to resend the items if the order is sent back to us. We also have the right to cancel the order after several failed delivery attempts.

Delivery of your order will be complete when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

International Delivery

If you order Products from us for delivery to a destination outside the UK:

  1. a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
  2. b) You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
  3. c) if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.

Price and Payment

The price payable for the Products is shown on our site in pounds sterling (GBP),. If there is an error of the pricing of your order, we have the right to correct this and charge the full amount. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

We accept payment by debit card, credit card or Paypal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.

If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

Cancel the contract

In the EEA You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail, post or phone us within the given time frame.

The right to cancel a Contract under does not apply to pierced jewellery, underwear or swimwear if the hygiene seal is not in place or has been broken.

You must send off the Products within 14 days of telling us that you wish to cancel the Contract. You are responsible for paying the shipping cost for returns. If a mistake has been a made on our part we will pay the return cost however this is only if the order is incorrect or faulty.


If you have cancelled your contract and returned your item we will refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

We will deduct the shipping charges from the refund and only refund the order amount. We will only refund the shipping charge back in circumstances where there has been a fault on our end.

Faulty product

If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details. You must return such Products to us in accordance with our reasonable instructions and the Returns Policy, and if the Products are faulty or mis-described We will refund the price of the Products and the cost of delivery to you.

Our rights to cancel the contract

We may end the Contract at any time by writing to you if:

a)you do not make any payment to us when it is due;

b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or

c) you do not, within a reasonable time, allow us to deliver the Products to you.

If We end the Contract in any of these situations, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.

 Our Liability

If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

 Events beyound our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

 Intellectual property rights

All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.